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STUDIO EAST PRIVACY POLICY

This Privacy Notice for Two Taylor’s Limited (doing business as Studio East) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

 

  • Hire Studio East

  • Register for an account / create Your profile;

  • Book a class or sessions in Our studio;

  • Sign up to Our newsletters;

  • Purchase Our services;

  • Take part in a competition, prize draw, survey or quiz;

  • Like, comment, message or respond to posts on Our social media pages; and/or

  • Communicate with Us via telephone or email.

Data Controller

 

For the purposes of Data Protection Legislation, including GDPR (EU General Data Protection Regulation 2016/679), the data controller is Studio East, Office 4, First, Floor, Unit 1, Spring Farm Business Centre, Moss Lane, Minshull Vernon, Crewe, Cheshire, CW1 4RL.

 

 

Changes to This Privacy Policy

 

We may change this policy from time to time, depending on changes in the law and our internal privacy processes. We encourage you to check it periodically when you visit our website.

This Policy Explains:

•    What kind of personal information we collect.

•    Sources of personal information about you.

•    Our personal data philosophy.

•    What we use your personal information for and the legal grounds.

•    Third Party Vendors.

•    What to do if your personal information changes.

•    How long we retain your personal information.

•    Your rights.

•    Your marketing preferences and how to change them.

 

What Kind of Personal Information We Collect:

 

•    Personal and Contact Details: First name, surname, email, address, and phone number.

•    Date of Birth, Gender, and Age.

•    Emergency Contact Information : You confirm that the other person has given their consent to You providing Us with their personal information as We may need to contact them.

•    Purchase Information: Products you currently hold with us and/or have purchased in the past.

•    Hire & Visit Information: Past and future appointments and attendance dates.

•    Records of Your Contact With Us.

•    Marketing Information: History of communications with you by email, and whether you open them or click on links.

•    Financial and Transactional Data: Payment information is collected by their third-party payment processors directly and will be subject to the third party’s privacy policy.

 

Sources of Personal Information About You:

 

•    Directly: In person, over the phone, via our website/social media

•    Third Party Platforms: You have used to discover and book our services.

•    Generated Information: When you use our studio, services, and website.

  • Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

 

 

The Studio East Website

 

Cookies

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We collect cookies from you when you visit our website. Cookies are small text files that are downloaded onto a computer, tablet, or mobile device when someone visits a website. They allow the website to recognize the visitor’s device and store some information about the visitor’s preferences or past actions on our site. We collect cookies to analyse how you and others use our site to improve it for you and understand our business. You can switch cookies off in your browser or at the bottom of our website.

 

 

Our Personal Data Philosophy

 

We follow industry-agreed best practices on data collection, processing, and storage. We only collect data necessary to provide you with our services or to improve our services to you. We never buy information about you or anyone else, and we do not disclose any personal information without your permission unless legally obliged to do so. We never sell our clients’ data.

 

 

What We Use Your Personal Information For and the Legal Grounds:

 

To Provide Our Products or Services

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•    Administer and manage the product or service you have with us.

•    Process hire agreements and manage your client account.

•    Monitor and keep records of our interactions with you and our staff.

•    Improve the quality of our service provision to you.

 

Legitimate Interests

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•    Management and auditing of business operations.

•    Market research and analysis.

•    Develop and review/improve products and services.

 

Legal Obligations

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•    Understand any injuries, illnesses, or medical conditions to ensure your health and safety.

 

Third-Party Vendors

 

At Studio East, we do not share your data with any third party other than platforms and technology utilised to service our business. Below are the third parties we share personal data with and why:

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•    Mailchimp: For consumer newsletters. Privacy Policy. Where data is transferred outside of the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses.

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We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our site. We recommend that you check the policy of each site you visit.

 

What to Do if Your Personal Information Changes

 

To review or change the details you have supplied us with, please contact us.

 

How Long We Retain Your Personal Information

 

We retain your information for as long as we have reasonable business needs and in line with legal and regulatory requirements or guidance.

 

Your Rights

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•    Object to Certain Processing: Particularly for direct marketing and data processed based on our legitimate interests.

•    Request Access: To personal information we store about you and how we process it.

•    Request Erasure: Right to be forgotten.

To exercise any of these rights, please contact Studio East directly at hello@studioeastretreat.com

 

 

Marketing Preferences and How to Change Them

 

You can opt in or out of various types of emails:

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•    Newsletters, Studio Updates, Offers, and Rewards: Monthly newsletters, promotions, and updates. Opt-in via our website, opt-out by clicking the unsubscribe link in any email.

 

How We Decide What Emails to Send You

 

We use data analysis, best practices, common sense, and your feedback to decide how and when to email you. For any feedback, please contact us at hello@studioeastretreat.com

 

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

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